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how it works
SELECT " the one"
DESIGN
PRODUCTION
COMPLETION
we will be with you every step of the way
Everything you need to know when ordering event and wedding invitations, place cards, menu cards etc
STEP 1:
SELECT THE DESIGN​
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Go through the collection, once you have fallen in-love with a design that suits you and your partner, go ahead and add to cart, making sure of the following:
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Check the quantity of invitations that you require, making sure you have included a few extra spares, we recommend 10-15. Please note all invitations are custom designed and are made to order, going back later and ordering additional items can sometimes not be available and can otherwise incur additional fees.
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To avoid this please make us aware of any small changes you may required as early as possible to make it a seamless and effective design process.
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Custom Design
If you have not found the design that you love, feel free to contact us to have a custom design created for you.
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The below steps will then follow:
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STEP 2:
DESIGN
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Once you have placed an order, the team will require the specific wording you'd like to include. You will then be emailed a draft of your order and what it will look like. It is the responsibility of the couple to check that all spelling, dates, times etc. are correct. Once you are happy with the draft, a signed approval is required to proceed with the production.
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Natalie By Design are not responsible for any errors or changes after the approval is signed. This also includes the guest lists. Should modifications be necessary, additional charges will apply, and they must be settled upfront.
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STEP 3:
PRODUCTION
Production time is dependent on the selected design, but usually 4-6 weeks once design has been approved in writing for Invitations.
Please refer to production information for other items and the production times.
Fast production is available, but additional charges will apply.
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STEP 4:
COMPLETION
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Once your order is completed you have the option of picking it up from our Bass Hill, NSW showroom or having it delivered (Delivery charges will apply and are calculated at the checkout).
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T&C's
It is very important that you read the terms and conditions very carefully before placing your order.
Placing your order indicates to us that you have read and accepted these terms and conditions.
COPYRIGHT
All designs on our website & social media are the sole intellectual property of Natalie By Design and are covered by the Copyright Act of 1968.
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Any breach of copyright, without written permission of Natalie By Design will be pursued through court.
PAYMENT
All pricing is in AUD (Australian Dollars) and includes GST (Goods & Services Australian taxes).
Freight charges will be calculated at checkout and are dependent on location and package size.
Please note: In regards to international orders, it is the responsibility of the client to pay any fees that arise at customs and duties in the country of pickup. Natalie By Design is not liable for any cost or delays in shipments that arise from customs or any governing bodies.
WORDING
Once you have placed your order, the team will require the specific wording you'd like to include. You will be emailed a digital draft of what your order will look like, it is the responsibility of the couple to check that spelling, dates, times etc. are correct.
Your order will include three major changes. If your order requires further changes, charges of $25.00AUD per round of changes apply and payment will be required before moving forward with production.
Once you are happy with the draft, a signed approval is required, and emailed back to Natalie By Design and print production then begins.
No changes can be made once a signed approval has been exchanged.
RETURNS
Due to the nature of our products being custom made, we have a strict no returns policy for “change of mind”.
Any monies paid under an order shall not be refunded in the event of a cancellation by the customer and shall be retained by Natalie By Design to offset the costs and losses arising as a result of the cancellation.
However not limiting the rights and obligations under Australian Consumer Laws.
All orders undergo a quality check before being carefully packed. If your items arrive damaged, please contact info@nataliebydesign.com.au so we can work on a solution that best suits.
DELIVERY
Orders are sent by a variety of selected couriers including Australia Post. We make it our mission to get your order to you safely.
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Natalie By Design will not be held responsible for any loss or damage that may occur during delivery.
Please note: Charges for seating charts and welcome signs incur a seperate fee, due to size and packaging requirements.
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International postage: Charges are just a guide, there is the possibility there could be additional charges which can
only be calculated once the job is completed.
STOCK & PRINTING
Stock and colours may vary between batches and are a guide only on the website.
BRANDING
It is a condition of sale that the Natalie By Design logo will be printed on the invitation or any other products produced by Natalie by Design.
PRICING
All pricing is subject to change without notice.